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Hybrid Cloud Control login hangs at https://<mNodeIP>/hcc/auth-callback

Last Updated:

Applies to

  • NetApp HCI
  • NetApp Hybrid Cloud Control
  • Management services 2.X.X.X


In management services 2.16 and above:

  • Can't open HCC - page appears blank
  • Accessing https://mnode/hcc redirects to: 


  • Unresponsive SSH connection to mNode
  • Unresponsive mNode on remote console
  • CPU spikes are seen under the mNode VM in the vCenter Performance tab
  • Management node containers services restart repeatedly

To confirm docker container service restart consult Additional Information

Management Service 2.15.X.X and below:

  • https://mnode/hcc is accessible
  • Error message accessing HCC page

One or more vCenter instances cannot be reached, causing some information to be unavailable

  • Under Nodes - Compute tab, error message :

Unable to retrieve information for the following X clusters: <cluster id>

2021-02-26 16_09_55-HCC.png



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