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Workload Security collector failing with Error Code: AGENT008 and no valid sequence number available

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Category:
data-infrastructure-insights
Specialty:
ds_dii
Last Updated:

Applies to

  • Data Infrastructure Insights (DII) (formerly Cloud Insights)
  • Workload Security (WS)

Issue

  • After reboot of the server running the Workload Security agent one or more of the collectors displays this error

SVM/Failure reason
connector1
Failed to determine the health of the collector within 2 retries, try restarting the collector again(Error Code:
AGENT008)
connector1 Connector is in error state. Service name: audit. Reason for failure: External fpolicy server
terminated.
 

  • Reviewing the agent.log from the connector show the following messages

[ERROR] [prod] [...] [80470] [datasource-ConfigManager] - Enable policy cloudsecure_svm1_policy failed for sequence 100 on SVM svm1 with message Invalid value specified for "sequence-number" element within "fpolicy-enable-policy": "100".

...
[WARN] [prod] [...] [...] [80470] [datasource-AuditManager] - Received error in configuring fpolicy. Reason: Failed to configure fpolicy on SVM svm1. Reason: No valid sequence number available to enable fpolicy policy on the SVM svm1, retriable: false

 

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