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Workload Security agent servics failed to start with URL not found on the token error

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data-infrastructure-insights
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netapp_console
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Applies to

  • Software Workload Security (SWS)
  • Data Infrastructure Insight (DII- Formerly known as Cloud Insights aka CI)
  • Linux agent

Issue

  • SWS agent service  failed to start
  • Error on cloudsecure-agent-service.log:
org.apache. http.impl.execchain.RetryExec execute
INFO: I/O exception (java.net.SocketException) caught when processing request to {tls}->http://proxyappbnet.bnet.luxds.net:8080->https://xw2539.cs01-eu-1.cloudinsights.netapp.com:443: Connection reset
 
Terminated... Bye
Terminated... Bye
 
....
 
....
 
Stopped Cloud Secure Agent Daemon Service.
-- Reboot --
Started Cloud Secure Agent Daemon Service.
JAVA PATH: /opt/netapp/cloudsecure/agent/java64/bin/java
Exception in thread "main" com.netapp.datafabric.metadatacatalog.agent.FrameworkException: Agent failed to generate application conf. reason Key serverUrl is not available in the oneTimeToken
at com.netapp.datafabric.metadatacatalog.agent.AgentBootstrapper.bootstrap(AgentBootstrapper.java:34)
at com.netapp.datafabric.metadatacatalog.agent.app.ContrailAgent$.delayedEndpoint$com$netapp$datafabric$metadatacatalog$agent$app$ContrailAgent$1(ContrailAgent.scala:25)
...
...
 
cloudsecure-agent.service: Main process exited, code=exited, status=1/FAILURE
cloudsecure-agent.service: Failed with result 'exit-code'.
cloudsecure-agent.service: Service RestartSec=15s expired, scheduling restart.
cloudsecure-agent.service: Scheduled restart job, restart counter is at 1.
Stopped Cloud Secure Agent Daemon Service.
 
  • journalctl -u cloudsecure-agent.service also shows: Exception in thread "main" com.netapp.datafabric.metadatacatalog.agent.FrameworkException: Agent failed to generate application conf. reason Key serverUrl is not available in the oneTimeToken
  • Reboot of the server/restart of the services fail with the same error
  • Proxy connectivity is working fine

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