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Data Infrastructure Insights KBs

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Data Infrastructure Insights KBs

Featured
Can't access Data Infrastructure Insights (formerly Cloud Insights)?
Check the Cloud Services Status Page
What's New with Data Infrastructure Insights?
Stay up to date with the latest features available with Data Infrastructure Insights (formerly Cloud Insights)
Get Started with Data Infrastructure Insights
Learn how to subscribe to Data Infrastructure Insights (formerly Cloud Insights)
Data Infrastructure Insights API
Integrate Data Infrastructure Insights with other applications
Data Collector List
View vendor specific reference information for all data collectors
General Troubleshooting
Troubleshooting common errors and issues in Data Infrastructure Insights (formerly Cloud Insights)
Other Resources
  • DII FSx data collector generates excessive audit log entries in FSx audit logsTue, 30 Jun 2026
  • SWS Agent Server Memory Utilization Exceeds 80%Mon, 29 Jun 2026
  • Can't update IP for VNX in DII “‘clariion.password’ cannot be empty”Fri, 26 Jun 2026
  • What criteria does SWS use to detect a Mass File Deletion event?Tue, 23 Jun 2026
  • DII Workload Security data collector: External fpolicy server terminatedMon, 22 Jun 2026
  • DII SWS data collectors cannot be deleted due to active alert policyFri, 19 Jun 2026
  • Workload Security API experiences HTTP 500 timeouts using certain filter parametersThu, 18 Jun 2026
  • Virtual Machines Not Visible in NetApp Data Infrastructure Insights (DII)Tue, 16 Jun 2026
  • Mutiple Dell EMC Unisphere Data Collector Fails with Timeouts in DIIMon, 15 Jun 2026
  • Does SWS agent require httpd service on Linux host?Thu, 11 Jun 2026
  • DII Reporting Studio Access Fails with “UserDetails not authenticated”Tue, 09 Jun 2026
  • Virtual machines incorrectly mapped to the wrong ONTAP system or volume due to SVM-DR IntVol duplicationMon, 08 Jun 2026
  • Connector is in error state. Service name: audit. Reason for failure: External fpolicy server terminated.Tue, 02 Jun 2026
  • Can DII APIs be accessed without Internet connectivity ?Fri, 29 May 2026
  • DII ONTAP collector failing when cluster is behind NATTue, 26 May 2026
  • DII-Tenant is processing odata slowlyMon, 25 May 2026
  • Brocade FOS 8xx data collector in DII failing with SNMP TimeoutMon, 25 May 2026
  • Polling Fails in NetApp DII Data Collectors (KRB5KDC_ERR_CLIENT_REVOKED)Thu, 14 May 2026
  • DII fails to collect logs from ONTAP SVM Data Collector "No trusted certificate found"Thu, 14 May 2026
  • False “CVO Storage VM High Latency” Alerts Generated in Low/No IOPS condition in DIIWed, 13 May 2026
  • DII-Tenant is processing odata slowlyMon, 06 Jul 2026
  • Brocade Switch Inventory Fails in DII, Error Detecting PromptThu, 02 Jul 2026
  • Workload Security Collector not displaying Forensics DataThu, 02 Jul 2026
  • VM Topology Not Rendering Correctly for Hyper-V Data Collectors in DIIThu, 02 Jul 2026
  • Unisphere data collector throws “no Symmetrix arrays found”Thu, 02 Jul 2026
  • Unable to login to Data Infrastructure Insights and getting error "authorization request not found"Thu, 02 Jul 2026
  • Unable to Delete Annotation Values in Data Infrastructure Insights DIIThu, 02 Jul 2026
  • SWS Unable to Identify User During Ransomware Attack NotificationThu, 02 Jul 2026
  • SWS data collectors failed to connect with agent with Error Code: AGENT004Thu, 02 Jul 2026
  • SWS agent down alert is not received when the agent is downThu, 02 Jul 2026
  • Queries created via API token queries disappearing from DII GUI after creationThu, 02 Jul 2026
  • Polling Fails in NetApp DII Data Collectors (KRB5KDC_ERR_CLIENT_REVOKED)Thu, 02 Jul 2026
  • ONTAP Rest collector performance failed in DII with latest cm archive has undefined file pathThu, 02 Jul 2026
  • ONTAP collectors fail intermittently in DII as stream closed before poll completionThu, 02 Jul 2026
  • ONTAP Collector failed alerts in DII due to intermittent Read time out for ZAPI callsThu, 02 Jul 2026
  • Is there another tool to monitor ASA r2 systems other than DII?Thu, 02 Jul 2026
  • Is it possible to exclude a specific user from SWS attack policiesThu, 02 Jul 2026
  • Intermittent errors while polling data from Brocade FOS REST data collectorThu, 02 Jul 2026
  • How to delete inactive switch ports (ports marked as isActive=false) from Data Infrastructure InsightsThu, 02 Jul 2026
  • How do I verify if DII A.I. Assistant is enabled or disabled?Thu, 02 Jul 2026
    NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.