Mediator shows as failed in OCCM
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- Category:
- cloud-volumes-ontap-cvo
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Applies to
- OnCommand Cloud Manager (OCCM)
- Cloud Volume ONTAP Mediator 3.7.0
Issue
Mediator shows as failed in OCCM.
Cause
Corrupted mediator version package.
Solution
Contact NetApp Technical Support and reference this article for further assistance.
Additional Information
Check the status mediator and scst services
sudo systemctl status mediator
sudo systemctl status scst
Internal Notes
Action Plan:
Connect to the Mediator via SSH and run the command:
curl http://127.0.0.1:3080/update/status
If the package version is missing/corrupted a similar output is expected:
<!DOCTYPE html>
<html>
<head><title>Server error</title></head>
<style>
body { background-color: #caecf6 }
#raptor {background: url(/mojo/failraptor.png); height: 488px; left: 50%; margin-left: -371px; margin-top: -244px; position:absolute;top: 50%; width: 743px;}
</style>
<body><div id="raptor"></div></body>
</html>
In this case, the package version should be replaced.
Notes:
- Consult Core/Cloud Escalation Engineer before performing the activity.
- Package is located under
/var/lib/mediator/package_versionsfolder and can be copied from a working mediator that is in the same version. - Package can be inserted to Mediator using FTP and copied to
/var/lib/mediator/package_versionsfolder usingcpcommand. - See also: Mediator upgrade was stuck in "update_in_progress" state as further changes might be needed.