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How to generate a Support Bundle in ACC

  1. Last updated
    Feb 4, 2025
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Category:
astra
Specialty:
cloud
Last Updated:
2/4/2025, 4:14:07 AM

Applies to

Astra Control Center (ACC)

Description

Article describes how to generate the support bundle in the ACC UI.

Procedure

  1. On the Support page, in the Support bundle tile, select Generate.
  1. In the Generate a Support Bundle window, select the timeframe.
  • Choose between quick or custom timeframes.
  • Choose a custom date range as well as specify a custom time period during the date range
  1. After you make the selections, select Confirm.
  2. Select the Upload the bundle to the NetApp Support Site when generated check box.
  3. Select Generate Bundle.
  • When the support bundle is ready, a notification appears on the Accounts > Notification page in the Alerts area, on the Activity page, and also in the notifications list (accessible by selecting the icon in the top-right side of the UI).
  • If the generation failed, an icon appears on the Generate Bundle page. Select the icon to see the message.
  • The notifications icon at the top-right side of the UI provides information about events related to the support bundle, such as when the bundle is successfully created, when the bundle creation fails, when the bundle could not be uploaded, when the bundle could not be downloaded, and so on.

 

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