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    • Astra Control Center Deployment does not complete when using mTLS
      https://kb.netapp.com/Cloud/Astra/Control/Astra_Control_Center_Deployment_does_not__complete_when_using_mTLS
      Applies to NetApp Astra Control Center (ACC) 22.08 Issue ACC does not properly deploy all the pods and components and complains with the following error for polaris-mongodb pods: MountVolume setup Fai...Applies to NetApp Astra Control Center (ACC) 22.08 Issue ACC does not properly deploy all the pods and components and complains with the following error for polaris-mongodb pods: MountVolume setup Failed for volume certs: secret tls-polaris not found
    • Unable to deploy Astra Control Center due to influxdb pod crashing
      https://kb.netapp.com/Cloud/Astra/Control/Unable_to_deploy_Astra_Control_Center_due_to_influxdb_pod_crashing
      Applies to Astra Control Center (ACC) 23.07.0 Issue During installation of ACC 23.07 release the influxdb2-0 pod is stuck in CrashLoopBackOff and log: chown: changing ownership of '/var/lib/influxdb2/...Applies to Astra Control Center (ACC) 23.07.0 Issue During installation of ACC 23.07 release the influxdb2-0 pod is stuck in CrashLoopBackOff and log: chown: changing ownership of '/var/lib/influxdb2/.snapshot': Read-only file system
    • app degraded due to storage class that does not support snapshots
      https://kb.netapp.com/Cloud/Astra/Control/app_degraded_due_to_storage_class_that_does_not_support_snapshots
      Applies to Astra Control Center (ACC) 23.04 release Issue After adding an app to ACC cluster using namespace and default storage class, it shows that storage class does not support snapshots Applicati...Applies to Astra Control Center (ACC) 23.04 release Issue After adding an app to ACC cluster using namespace and default storage class, it shows that storage class does not support snapshots Application test is degraded due to: The application is no longer protected because at least one Persistent Volume is using a storage class that does not support snapshots
    • Which service logs to collect for issues preventing access to Astra UI
      https://kb.netapp.com/Cloud/Astra/Control/Which_service_logs_to_collect_for_issues_preventing_access_to_Astra_UI
      Applies to Astra Control Center Answer Collect the logs from following services while Astra Control Center (ACC) UI is unavailable: authentication credentials identity keycloak-operator login-ui polar...Applies to Astra Control Center Answer Collect the logs from following services while Astra Control Center (ACC) UI is unavailable: authentication credentials identity keycloak-operator login-ui polaris-keycloak polaris-keycloak-db polaris-ui krakend Additional Information You might rarely encounter 403 incorrect password error after changing initial password. The quickest way to resolve the issue is to redeploy ACC installation
    • Netapp Astra Control Center does not discover new namespaces created in a managed cluster
      https://kb.netapp.com/Cloud/Astra/Control/Netapp_Astra_Control_Center_does_not_discover_new_namespaces_created_in_a_managed_cluster
      Applies to NetApp Astra Control Center (ACC) Rancher Kubernetes Issue New namespaces created in a managed kubernetes cluster are not properly showing up in ACC GUI
    • ACC components can't be moved to RedHat OpenShift INFRA nodes
      https://kb.netapp.com/Cloud/Astra/Control/ACC_components_can_t_be_moved_to_RedHat_OpenShift_INFRA_nodes
      Applies to RedHat OpenShift Container Platform (OCP) 4.12 (with master, worker and infra nodes) In order to free resources from worker nodes, it can be desiderable to move ACC componentes to infra nod...Applies to RedHat OpenShift Container Platform (OCP) 4.12 (with master, worker and infra nodes) In order to free resources from worker nodes, it can be desiderable to move ACC componentes to infra nodes, which do not consume RedHat licenses But when modifying the ACC operator to achieve this configuration, not all the ACC components move to infra nodes Components influxdb2, traefik, polaris-*, bucketservice, acc-helm-repo, monitoring-operator remain in worker nodes
    • Upgrade of ACC is failing telemetry-service and features pods are crashing
      https://kb.netapp.com/Cloud/Astra/Control/Upgrade_of_ACC_is_failing_telemetry-service_and_features_pods_are_crashing
      Applies to Astra Control Center Issue Upgrade of Astra Control Center (ACC) using latest build keeps faling where telemetry-service and features pods keeps crashing
    • Astra Control Center does not properly allow to add a Nutanix S3 bucket
      https://kb.netapp.com/Cloud/Astra/Control/Astra_Control_Center_does_not_properly_allow_to_add_a_Nutanix_S3_bucket
      {"level":"error","timestamp":"YYYY/MM/DDThh:mm:ss.Z","caller":"healthcheck/healthcheck.go:156","msg":"Error checking if bucket exists","bucketID":"xxxxxxxx-yyyy-zzzz-xxxx-yyyyyyyyyyyy","bucketName":"s...{"level":"error","timestamp":"YYYY/MM/DDThh:mm:ss.Z","caller":"healthcheck/healthcheck.go:156","msg":"Error checking if bucket exists","bucketID":"xxxxxxxx-yyyy-zzzz-xxxx-yyyyyyyyyyyy","bucketName":"s3-xxx01-01-yyyyy-001-t","accountID":"xxxxxxxx-yyyy-zzzz-xxxx-yyyyyyyyyyyy","provider":"generic-s3","error":"BadRequest: Bad Request\n\tstatus code: 400, request id: 000000+0000000+0000000+0000000, host id: 000000+0000000+0000000+0000000","application":"astra","component":"bucketservice_amd64_linux"…
    • Consul pod not joining ACC cluster anymore
      https://kb.netapp.com/Cloud/Astra/Control/Consul_pod_not_joining_ACC_cluster_anymore
      Applies to Astra Control Center Kubernetes Issue Kubernetes node shutdown unexpectedly causing consul pod to timeout kubectl logs -n netapp-acc polaris-consul-consul-server-1 2024-01-29T08:28:36.783Z ...Applies to Astra Control Center Kubernetes Issue Kubernetes node shutdown unexpectedly causing consul pod to timeout kubectl logs -n netapp-acc polaris-consul-consul-server-1 2024-01-29T08:28:36.783Z [ERROR] agent: startup error: error="refusing to rejoin cluster because server has been offline for more than the configured server_rejoin_age_max (168h0m0s) - consider wiping your data dir"
    • How to generate a Support Bundle in ACC
      https://kb.netapp.com/Cloud/Astra/Control/How_to_generate_a_Support_Bundle_in_ACC
      How to generate the support bundle in Astra Control Center UI.
    • Kubernetes cluster can't be properly added to ACC
      https://kb.netapp.com/Cloud/Astra/Control/Kubernetes_cluster_can_t_be_properly_added_to_ACC
      Applies to NetApp Astra Control Center (ACC) 23.04 RedHat OpenShift 4.12 (OCP) installed using UPI Issue When trying to add a kubernetes cluster to be managed to ACC , it fails with the following erro...Applies to NetApp Astra Control Center (ACC) 23.04 RedHat OpenShift 4.12 (OCP) installed using UPI Issue When trying to add a kubernetes cluster to be managed to ACC , it fails with the following error: The provided credential can't connect to the cluster. Provide an updated credential and retry the request