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    • Netapp Public registry containing the images needed to install Astra Control Center
      https://kb.netapp.com/Cloud/Astra/Control/Netapp_Public_registry_containing_the_images_needed_to_install_Astra_Control_Center
      Applies to NetApp Astra Control Center (ACC) Issue When installing ACC, customers have the following two options: Upload the Astra images to a private registry Use the OpenShift operator Customers wou...Applies to NetApp Astra Control Center (ACC) Issue When installing ACC, customers have the following two options: Upload the Astra images to a private registry Use the OpenShift operator Customers would like to have an official NetApp registry, where images are publicly available to be used for the ACC installation
    • Error initializing ontap-nas driver when creating a Trident backend
      https://kb.netapp.com/Cloud/Astra/Trident/Error_initializing_ontap-nas_driver_when_creating_a_Trident_backend
      When creating a Trident backend the following errors are provided: time="YYYY-MM-DDTHH:MM:SSZ" level=error time="YYYY-MM-DDTHH:MM:SSZ" level=error msg="Could not initialize error="error initializing o...When creating a Trident backend the following errors are provided: time="YYYY-MM-DDTHH:MM:SSZ" level=error time="YYYY-MM-DDTHH:MM:SSZ" level=error msg="Could not initialize error="error initializing ontap-nas driver: could not create Data ONTAP API client: error creating ONTAP API client: error reading SVM details: Post \"https://XX.YY.ZZ.XX/servlets/netapp.servlets.admin.XMLrequest_filer\": context deadline exceeded (Client.Timeout exceeded while awaiting headers)"
    • app degraded due to storage class that does not support snapshots
      https://kb.netapp.com/Cloud/Astra/Control/app_degraded_due_to_storage_class_that_does_not_support_snapshots
      Applies to Astra Control Center (ACC) 23.04 release Issue After adding an app to ACC cluster using namespace and default storage class, it shows that storage class does not support snapshots Applicati...Applies to Astra Control Center (ACC) 23.04 release Issue After adding an app to ACC cluster using namespace and default storage class, it shows that storage class does not support snapshots Application test is degraded due to: The application is no longer protected because at least one Persistent Volume is using a storage class that does not support snapshots
    • Error404 discovering backend in ACC
      https://kb.netapp.com/Cloud/Astra/Control/Error404_discovering_backend_in_ACC
      NetApp Astra Control Center Post login to ACC backend, register the following errors: {"level":"error","timestamp":"2023-09-21T11:55:24.750578Z","caller":"problem/problem_details.go:118","msg":"type:h...NetApp Astra Control Center Post login to ACC backend, register the following errors: {"level":"error","timestamp":"2023-09-21T11:55:24.750578Z","caller":"problem/problem_details.go:118","msg":"type:https://astra.netapp.io/problems/133, title:ONTAP discovery unsuccessful, description:Unable to connect to ONTAP., status:400, schema_validation_failure:, invalid_params:[], invalid_fields:[{Credentials Astra Control couldn't authenticate with the ONTAP cluster with the provided credentials.}]"}
    • Cannot manage application or NetApp storage resource in Astra Control Center
      https://kb.netapp.com/Cloud/Astra/Control/Cannot_manage_application_or_NetApp_storage_resource_in_Astra_Control_Center
      Applies to Astra Control Center (ACC) up to release 22.08 Issue After having installed Trident and the ACC, applications using NetApp Storage from Trident are not manageable, and storage resources sho...Applies to Astra Control Center (ACC) up to release 22.08 Issue After having installed Trident and the ACC, applications using NetApp Storage from Trident are not manageable, and storage resources show as unsupported under the app that was deployed. For example, an error about the volume custom resource: For the "unsupported volume" message causing the Manage option to be greyed out:
    • Astra Control Center GUI not reachable from external networks
      https://kb.netapp.com/Cloud/Astra/Control/Astra_Control_Center_GUI_not_reachable_from_external_networks
      Applies to NetApp Astra Control Center (ACC) Issue Though external clusters can be added to ACC, customers from external networks can't access ACC GUI
    • How to generate a Support Bundle in ACC
      https://kb.netapp.com/Cloud/Astra/Control/How_to_generate_a_Support_Bundle_in_ACC
      How to generate the support bundle in Astra Control Center UI.
    • Backup or clone may fail for applications using PVCs with decimal units in Astra Control Center
      https://kb.netapp.com/Cloud/Astra/Control/Backup_or_clone_may_fail_for_applications_using_PVCs_with_decimal_units_in_Astra_Control_Center
      Warning ProvisioningFailed 22m (x11 over 27m) csi.trident.netapp.io_trident-csi-678955886c-9r7mz_1ee2b9b4-d28b-43f1-800e-be43820fdb99 failed to provision volume with StorageClass "ontap-gold": error g...Warning ProvisioningFailed 22m (x11 over 27m) csi.trident.netapp.io_trident-csi-678955886c-9r7mz_1ee2b9b4-d28b-43f1-800e-be43820fdb99 failed to provision volume with StorageClass "ontap-gold": error getting handle for DataSource Type VolumeSnapshot by Name pvc-db35f9ac-41d1-44e2-91f9-01bec673b00c-snap-e8d4ade8-221a-4328-b8ef-dc800ee91d9b-pvc-ifwqo: requested volume size 10000000000 is less than the size 10000003072 for the source snapshot pvc-db35f9ac-41d1-44e2-91f9-01bec673b00c-snap-e8d4ade8-2…
    • Application clone is failing for an application in Astra Control Center
      https://kb.netapp.com/Cloud/Astra/Control/Application_clone_is_failing_for_an_application_in_Astra_Control_Center
      Applies to Astra Control Center (ACC) RedHat Openshift Container Platform (OCP) Application Clone Issue An application clone may fail if the original security context constraints are configured at the...Applies to Astra Control Center (ACC) RedHat Openshift Container Platform (OCP) Application Clone Issue An application clone may fail if the original security context constraints are configured at the service account level within the namespace on the OCP cluster. The application clone will fail and appear in the Managed Applications area in ACC with a status Removed.
    • Astra Control Center fails to be deployed when PSP has been set in the kubernetes cluster
      https://kb.netapp.com/Cloud/Astra/Control/Astra_Control_Center_fails_to_be_deployed_when_PSP_has_been_set_in_the_kubernetes_cluster
      Applies to NetApp Astra Control Center (ACC) Kubernetes cluster set with Pod Security Policy (PSP) MustRunAsNonRoot Issue When deploying ACC, the MongoDB and Influx containers fail to run properly wit...Applies to NetApp Astra Control Center (ACC) Kubernetes cluster set with Pod Security Policy (PSP) MustRunAsNonRoot Issue When deploying ACC, the MongoDB and Influx containers fail to run properly with the error: Container has runAsNonRoot and image has non-numeric user (default), cannot verify user is non-root