Skip to main content
NetApp Knowledge Base

NetApp HCI - NDE Scale failed due to NTP Server time out

  1. Last updated
  2. Save as PDF
Views:
275
Visibility:
Public
Votes:
1
Category:
netapp-hci
Specialty:
hci
Last Updated:

Applies to

  • NDE Scale
  • HCI 1.X

Issue

When running HCI Scale you experience a failure during validation at 82%. The following log entries shows on the sf-nde.info

2020-05-21T06:34:14.310809Z | 23238 | 23601318120 | HCI-T45-task:14 | task:510 | ERROR | TaskWorker: _OrchestratorTaskWorker task_id=task:14 ({'errors': ['201.13.12.161: Not an NTP Server: timed out', '201.13.12.160: Not an NTP Server: timed out'], 'error_code': 1})
Traceback (most recent call last):
  File "sfprime/tasks/task.py", line 503, in start
  File "sfprime/tasks/task_orchestrator.py", line 488, in _execute
  File "sfprime/tasks/task_orchestrator.py", line 406, in _execute
  File "sfprime/tasks/task_orchestrator.py", line 395, in _execute
  File "sfprime/tasks/task_orchestrator.py", line 417, in _execute_tasks_in_parallel
  File "sfprime/tasks/task_orchestrator.py", line 429, in _wait_for_tasks_to_complete
  File "concurrent/futures/_base.py", line 398, in result
  File "concurrent/futures/_base.py", line 357, in __get_result
  File "concurrent/futures/thread.py", line 55, in run
  File "sfprime/tasks/task.py", line 511, in start
  File "sfprime/tasks/task.py", line 653, in _change_state_error
  File "sfprime/tasks/task.py", line 503, in start
  File "sfprime/deploy/validation_worker.py", line 73, in _execute
  File "sfprime/deploy/post_response_validator.py", line 1031, in validate
  File "sfprime/util/validator_util.py", line 30, in raise_if_errors
sfprime.deploy.errors.ValidationError: HCI Settings Validation Errors: ['201.13.12.161: Not an NTP Server: timed out', '201.13.12.160: Not an NTP Server: timed out']
2020-05-21T06:34:14.312421Z | 23238 | 23601318122 | HCI-T45-task:14 | task:569 | DEBUG | TaskWorker: _OrchestratorTaskWorker task_id=task:14 Transition from ExecutingTasks to Error reason=HCI Settings Validation Errors: ['203.18.127.161: Not an NTP Server: timed out', '201.13.12.160: Not an NTP Server: timed out']
2020-05-21T06:34:14.313773Z | 23238 | 23601318123 | HCI-T45-task:14 | state:76 | DEBUG | task:14 Exit State: ExecutingTasks time=154.04107332229614 seconds
2020-05-21T06:34:14.314708Z | 23238 | 23601318124 | HCI-T45-task:14 | state:71 | DEBUG | task:14 Enter State: Error

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.