Skip to main content
NetApp Knowledge Base

System shutdown during BMC upgrade on AFF A400 FAS8300 or FAS8700

  1. Last updated
  2. Save as PDF
Views:
305
Visibility:
Public
Votes:
1
Category:
aff-series
Specialty:
hw
Last Updated:

Applies to

  • ONTAP 9
  • AFF A400, AFF C400, FAS8300, FAS8700
  • BMC FW 13.7 or later

Issue

  • During the BMC firmware upgrade, "SP heartbeat missed" events are seen on the node:
[Node-01: spmgrd: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 600 seconds.
[Node-01: spmgrd: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 600 seconds.
[Node-01: spmgrd: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED
  • The node shuts down due to "SP heartbeat stopped":
[Node-01: spmgrd: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED
[Node-01: env_mgr: sp.ipmi.lost.shutdown:EMERGENCY]: SP heartbeat stopped and cannot be recovered. To prevent hardware damage and data loss, the system will shut down in 10 minutes.
[Node-01: env_mgr: monitor.shutdown.emergency:EMERGENCY]: Emergency shutdown: Environmental Reason Shutdown (System reboot to recover the BMC)

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.