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"Error: The Service Processor on node "node_name" is not reachable" in "node power show" output

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Applies to

  • BMC
  • service-processor api-service
  • Cluster management LIF not in dedicated management port e0M

Issue

  • Error when issuing "system node power show".

Example:

::> system node power show
Node             Status
---------------- -----------
node_name-01     on
Error: The Service Processor on node "node_name-02" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again.
node_name-02     -

  • EMS/event error message.

Example:

[node_name-01: servprocd: splog.sp.not.accessible:error]: The SP on the remote node (node_name-02) is not accessible because of The Service Processor on node "node_name-02" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again..

  • SP-MGMT-MLOG-TXT.GZ AutoSupport section time-out errors.

Example:

[kern_servprocd:info:7038] Thrift: Mon Jul 11 14:43:50 2022 TSocket::open() timed out <Host: 123.123.123.123 Port: 50000>
[kern_servprocd:info:7038] ERR: Servprocd::CLI: system_power_status_worker : TTX ERROR: 1 (open() timed out)

  • The system node power show command works when connected to node-management LIF rather than cluster-management LIF.
  • The output of storage failover hwassist show reports active and healthy
  • Command system service-processor api-service show shows enabled with internal certificates.
  • The IP address of the cluster management LIF has a different subnet mask compared to the node-mgmt LIFs.

Example:

Cluster1::> net int show -role *mgmt*

            Logical    Status     Network            Current       Current Is
Vserver     Interface  Admin/Oper Address/Mask       Node          Port    Home
----------- ---------- ---------- ------------------ ------------- ------- ----
Cluster1
            cluster_mgmt up/up    10.XXX.XXX.130/23     Node-1      e2a     false
            node1_mgmt up/up      10.XXX.XXX.128/24     Node-1      e2a     true
            node2_mgmt up/up      10.XXX.XXX.139/24     Node-2      e0M     true

 

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