Skip to main content
NetApp Knowledge Base

Unable to access SP

Views:
263
Visibility:
Public
Votes:
1
Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

Service Processor (SP)

Issue

  • EMS reports Service Processor (SP) network port link down due to cable or network errors.

Example:

Mar  2 22:00:01 [Node1:sp.network.link.down:error]: Service Processor (SP) network port link down due to cable or network errors.

  • IP information of SP is unknown in the command sysconfig -a.
  • Network cable is connected and link is up, but Ethernet Link still shows down.

Example:

Service Processor           Status: Online
            Firmware Version:   5.7
            Mgmt MAC Address:   00:A0:98:DC:D2:00
            Ethernet Link:      down, full duplex, auto-neg complete
            Using DHCP:         no
IPv4 configuration:
            IP Address:         unknown
            Netmask:            unknown
            Gateway:            unknown
IPv6 configuration:         Disabled

  • System reports incorrect password when login SP.

 

CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support