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System health reports environment degraded, but no hardware failure

Views:
49
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
hw
Last Updated:

Applies to

ONTAP 9

Issue

  • system health subsystem show reports environment is degraded.

ClusterA::> system health subsystem show
Subsystem         Health
----------------- ------------------
SAS-connect       ok
Environment       degraded
Memory            ok
Service-Processor ok
Switch-Health     ok
CIFS-NDO          ok
Motherboard       ok
IO                ok
MetroCluster      ok
MetroCluster_Node ok
FHM-Switch        ok
FHM-Bridge        ok
SAS-connect_Cluster
                  ok
13 entries were displayed.

  • system health alert show reports PSU failure.

ClusterA::> system health alert show
               Node: NodeA-02
           Resource: PSU1#xxxxxxx
           Severity: Critical
    Indication Time: Mon Jul 05 07:30:07 2021
           Suppress: false
        Acknowledge: false
     Probable Cause: PSU1 is not present in the chassis xxxxxxx. The
                     nodes in this chassis are NodeA-02.
    Possible Effect: The nodes in the chassis might not function
                     effectively or redundancy might be lost.
 Corrective Actions: 1. Plug in PSU1 correctly into the slot.
                     2. Refer to the Hardware specification guide for more information on the position of the field-replaceable unit (FRU) and ways to check or replace it.
                     3. Contact support personnel if the alert persists.

  • Based on AutoSupport, there is no PSU failure.

PSU2 Bad                                 FALSE
PSU1 Bad                                 FALSE
PSU2 need replacement                       NO
PSU1 need replacement                       NO
PSU2                                      GOOD
PSU1                                      GOOD
Sysfan3 F2                                GOOD
Sysfan3 F1                                GOOD
Sysfan2 F2                                GOOD
Sysfan2 F1                                GOOD
Sysfan1 F2                                GOOD
Sysfan1 F1                                GOOD

 

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