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EMS reports "SHELF_FAULT" with "ses.status.ACPError:CRITICAL"

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Applies to

  • I/O module (IOM)
  • Alternate control path (ACP)
  • Service Processor (SP)

Issue

EMS reports "SHELF_FAULT " with "ses.status.ACPError:CRITICAL".

Example:

Sat Mar 19 22:41:51 EST [xxx:ses.status.ACPError:CRITICAL]: DS4246 (S/N XXXXXXXXX) shelf 11 on channel 2c ACP Processor error for SAS shelf ACP processor 2: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the bottom center, on shelf module B. 
Sat Mar 19 22:41:54 EST [xxx:monitor.shelf.fault:CRITICAL]: Fault reported on disk storage shelf attached to channel 1b. Check fans, power supplies, disks, and temperature sensors. 
Sat Mar 19 22:41:54 EST [xxx:callhome.shlf.fault:error]: Call home for SHELF_FAULT 

ACP output:

Cluster::> storage shelf acp module show -node node1
Node               Module Name        State
-----------------  -----------------  ----------------------
node1              x.x.B              active
                   x.x.A              rebooting

Cluster::> node run -node node1 acpadmin ibacp_list_all
Number of ACP modules 2
MAC                SES    Last Contact  Protocol   Assigner    Shelf             Current Inband   IOM     shelf
Address            bit    (seconds ago) Version    ACPA ID     S/N               State   ID       Type    flag
---------------------------------------------------------------------------------------------------------------
00:a0:98:d5:29:c3  01      599374      1.2.02.12   0           xxxxx1809000006   0xd    0a.00.B IOM6     0x20
00:a0:98:d5:2e:73  01      123         1.2.02.12   0           xxxxx1809000006   0x17   0a.00.A IOM6     0x20

 

 

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