Node reporting Incompatible Partner PCM on BMC 11.6
Applies to
- AFF A220
- FAS2720
- BMC 11.8 and older
Issue
- Node sends autosupports for the following:
System Alert from SP of node-01 (INVALID CHASSIS CONFIGURATION (Incompatible Partner PCM)) CRITICAL- EMS reports:
[?] Tue Jun 28 02:22:30 +0000 [node-01: env_mgr: monitor.temp.unreadable:error]: The controller temperature (Midplane 4 Temp) is not readable.
[?] Tue Jun 28 02:22:30 +0000 [node-01: env_mgr: monitor.temp.unreadable:error]: The controller temperature (Midplane 3 Temp) is not readable.
[?] Tue Jun 28 02:22:30 +0000 [node-01: env_mgr: monitor.temp.unreadable:error]: The controller temperature (Midplane 2 Temp) is not readable.
[?] Tue Jun 28 02:22:30 +0000 [node-01: env_mgr: monitor.temp.unreadable:error]: The controller temperature (Midplane 1 Temp) is not readable.[?] Tue Jun 28 02:22:43 +0000 [node-01: rlm_hbtrcv_non_blocking: sp.update.status:debug]: params: {'reason': 'sp_bootup_notify_servprocd: SP online handler has been called '}
[?] Tue Jun 28 02:22:44 +0000 [node-01: cf_worker: cf.hwassist.notifyCfgSuccess:debug]: params: {'hwtype': 'SP'}
[?] Tue Jun 28 02:23:16 +0000 [node-01: env_mgr: monitor.fan.warning:notice]: multiple fans have failed. Replace it to avoid overheating
[?] Tue Jun 28 02:23:46 +0000 [node-01: env_mgr: callhome.c.fan.fru.fault:error]: Call home for CHASSIS FAN FRU FAILED: Multiple fans have failed- SP-LATEST-IPMI / system sensors show report the inability to read sensors:
PSU2 Bad invalid --
PSU1 Bad invalid --
PSU2 invalid --
PSU1 invalid --
PSU2 ON invalid --
PSU1 ON invalid --
PSU1 INFO FAILED
PSU1 INFO FAILED
PSU1 FRU MULTIFAULT
PSU2 FRU MULTIFAULT
Partner Status failed --
PSU1 Present PRESENT
PSU1 5V init_failed -- mV -- -- -- --
PSU1 12V init_failed -- mV -- -- -- --
PSU1 5V Curr init_failed -- mA -- -- -- --
PSU1 12V Curr init_failed -- mA -- -- -- --
PSU1 Fan 1 init_failed -- RPM -- -- -- --
PSU1 Fan 2 init_failed -- RPM -- -- -- --
PSU1 Inlet Temp init_failed -- C -- -- -- --
PSU1 Hotspot Temp init_failed -- C -- -- -- --
PSU2 Present PRESENT
PSU2 5V init_failed -- mV -- -- -- --
PSU2 12V init_failed -- mV -- -- -- --
PSU2 5V Curr init_failed -- mA -- -- -- --
PSU2 12V Curr init_failed -- mA -- -- -- --
PSU2 Fan 1 init_failed -- RPM -- -- -- --
PSU2 Fan 2 init_failed -- RPM -- -- -- --
PSU2 Inlet Temp init_failed -- C -- -- -- --
PSU2 Hotspot Temp init_failed -- C -- -- -- --
PSU_FAN failed --
Module B Expander Temp init_failed -- C -- -- -- --
Module A Expander Temp init_failed -- C -- -- -- --
Midplane 4 Temp failed -- C 0 C 5 C 47 C 52 C
Midplane 3 Temp failed -- C 0 C 5 C 47 C 52 C
Midplane 2 Temp failed -- C 0 C 5 C 47 C 52 C
Midplane 1 Temp failed -- C 0 C 5 C 47 C 52 C
Ambient Temp init_failed -- C -- -- -- --
Internal Shelf failed --