Skip to main content
NetApp Knowledge Base

Node Reporting “splog.sp.not.accessible” due to network firewall configuration

  1. Last updated
  2. Save as PDF
Views:
Visibility:
Public
Votes:
0
Category:
fas-systems
Specialty:
hw
Last Updated:

Applies to

  • ONTAP
  • AFF/FAS platforms
  • Clustered ONTAP environments with mixed node types
  • Sites with network segmentation or firewall policies between management and SP/BMC interfaces

Issue

  • Nodes in a cluster report the following error:

 

 

Message: splog.sp.not.accessible: The SP on the remote node (xxxxDestNodexxxx) is not accessible because the Service Processor on node "xxxxDestNodexxxx" is not reachable. Verify that the SP or BMC is online, verify that the API service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again.
 
  • The command system node power show returns error:

 

 

Error: Failed to initiate power control operation due to API error
  • Firewall logs and network tests reveal:
    • SP and management IPs are on different networks/VLANs.
    • Attempts to connect via port 50000 fail but port 443 traffic is observed instead.
    • system service-processor api-service show confirms SP API is enabled and set to port 50000.
    • Network Firewall configuration has some services blocked

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.