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Multiple sensors reporting unavailable status on DS4246 disk shelf

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Category:
disk-shelves
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hw
Last Updated:

Applies to

  • DS4246
  • DS4243
  • DS2246

Issue

  • Temperature sensor 1-10 on the shelf are showing with unavailable.
  • Sensor 11 and 12 on the shelf are showing normal status.

Example:

Channel: 2b
 Shelf: 51
 SES device path: local access: 9a.51.99
 Module type: IOM6; monitoring is active
 Shelf status: critical condition
 SES Configuration, shelf 51:
  vendor identification=NETAPP
  product identification=DS4246
  product revision level=0191
 Vendor-specific information:
 Status reads attempted: 1877499; failed: 12

 Cooling Unit installed element list: ; with error: none
 Temperature Sensor installed element list: 1, 2, 11, 12; with error: none
 Shelf temperatures by element:
   [1] Unavailable
   [2] Unavailable
   [3] Unavailable
   [4] Unavailable
   [5] Unavailable
   [6] Unavailable
   [7] Unavailable
   [8] Unavailable
   [9] Unavailable
   [10] Unavailable
   [11] 22 C (71 F)  Normal temperature range
   [12] 23 C (73 F)  Normal temperature range

 

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