"NetApp Automated Autosupport Acknowledgement" email received during a scheduled maintenance window
Applies to
- ONTAP 9
- AutoSupport
Issue
"NetApp Automated Autosupport Acknowledgement" email is received during a maintenance window.
Example:
Subject : NetApp Automated Autosupport Acknowledgement from <hostname>
From : no-reply-xterra@netapp.com
To : <mail address>
Dear User,
You have indicated that this system is under maintenance for the next 10 hour(s).
System ID: XXXXXXXXX
Serial Number: XXXXXXXXXXXX
Hostname: <hostname>
During this time, NetApp will continue to receive AutoSupport messages, but they will not automatically create technical support cases.
For more information about this capability, refer to KB Article 1030447: https://kb.netapp.com/app/answers/answer_view/a_id/1030447.