Skip to main content
NetApp Knowledge Base

NVMM_ERR_IO error report and takeover is not possible

Views:
370
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
hw
Last Updated:

Applies to

  • FAS8300
  • ONTAP 9

Issue

  • EMS logs report errors:

Cluster::*> event log show
Time                Node             Severity      Event
------------------- ---------------- ------------- ---------------------------
12/3/2021 20:26:37  Cluster-02
                                     DEBUG         nvmm.mirror.aborting: mirror of sysid 1, partner_type HA Partner and mirror state NVMM_MIRROR_SYNCING_START is aborted because of reason NVMM_ERR_IO.
12/3/2021 20:26:34  Cluster-01
                                     DEBUG         rdma.rlib.connected: raid:HA:P QP is now connected.
12/3/2021 20:26:34  Cluster-02
                                     DEBUG         rdma.rlib.connected: raid:HA:A QP is now connected.
12/3/2021 20:26:30  Cluster-02
                                     DEBUG         mirror.stream.qp.error: mirror="HA Partner", qp_name="WAFL", error="NVMM_ERR_POLL_TIMEOUT"
12/3/2021 20:25:22  Cluster-02
                                     DEBUG         nvmm.mirror.state.change: mirror of sysid 1, partner_type HA Partner, changed state from NVMM_MIRROR_LAYOUT_SYNCING to NVMM_MIRROR_LAYOUT_SYNCED and took 1 msecs.

 

  • Takeover not possible due to NVRAM log being unsynchronized.

Cluster::> storage failover show
                              Takeover
Node           Partner        Possible State Description
-------------- -------------- -------- -------------------------------------
Cluster-01
               Cluster-02  false    Connected to Cluster-02,
                                     Takeover is not possible: NVRAM log
                                       not synchronized
Cluster-02
               Cluster-01  true     Connected to Cluster-01
               
2 entries were displayed.

  • Check HA interconnect cable status is incorrect, port e0a/e0b speed is not correct.

Both port should be 25GbE

slot 0: 10G/25G Ethernet Controller CX5
               e0a MAC Address:    d0:39:ea:33:f8:51 (auto-25g_cr-fd-up)
                   SFP Vendor:         Amphenol
                   SFP Part Number:    NDCCGF-N103
                   SFP Serial Number:  APF21149368814
               e0b MAC Address:    d0:39:ea:33:f8:52 (auto-10g_cr-fd-up)
                   SFP Vendor:         Amphenol
                   SFP Part Number:    NDCCGF-N103
                   SFP Serial Number:  APF21149368913

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.