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NetApp Knowledge Base

How to manually upload AutoSupport messages to NetApp in ONTAP 9?

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17,823
Visibility:
Public
Votes:
15
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9
  • Data ONTAP 8.3
  • AutoSupport

Description

  • For a small number of users, it might not be possible for AutoSupport messages to be sent automatically due to network connectivity limitations.
  • However, the AutoSupport data might be required for Technical Support to efficiently troubleshoot a system failure or to allow you the ability to view your systems' data using Active IQ.
  • For example, Upgrade Advisor requires the AutoSupport data to uploaded before running the report.
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