AutoSupport Not Being Sent to NetApp
Applies to
- ONTAP 9
- AutoSupport
Issue
- AutoSupport are not being uploaded to NetApp.
- AutoSupport-related data is not visible in Active IQ
- Reviewing
notifydlogs shows AutoSupports are being sent to NetApp with no errors. - Reviewing
autosupport history showconfirms AutoSupports are being sent successfully:
cluster1::> system node autosupport history show
Seq Attempt Percent Last
Node Num Destination Status Count Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
cluster1-01 4
smtp ignore 1 - 8/31/2021 12:28:43
http sent-successful 1 - 8/31/2021 12:28:43
noteto ignore 1 - 8/31/2021 12:28:43
- The
Send AutoSupport Messages to Vendor Supportoption is also enabled:
cluster1::> autosupport show -node cluster1-01 -instance
Node: cluster1-01
State: disable
SMTP Mail Hosts: mailhost
From Address: Postmaster
List of To Addresses: -
(DEPRECATED) List of Noteto Addresses: -
List of Partner Addresses: -
Send AutoSupport Messages to Vendor Support: enable
Protocol to Contact Support: https
Support URL for HTTP/HTTPS: support.netapp.com/asupprod/post/1.0/postAsup
Support URL for HTTP/S PUT: support.netapp.com/put/AsupPut
Support Proxy URL:
Support Address: autosupport@netapp.com
Hostname Subject: false
NHT Enable: true
Performance Data Enable: true
Retry Interval: 4m
Retry Count: 15
Reminder Enable: true
(DEPRECATED) Last Subject Sent: ADP DISABLED
(DEPRECATED) Last Time Sent: 8/31/2021 12:12:56
Maximum HTTP Size: 50MB
Maximum SMTP Size: 5MB
(DEPRECATED) Remove Sensitive Data: false
Validate Digital Certificate Received: true
AutoSupport OnDemand Server URL: https://support.netapp.com/aods/asupmessage