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AutoSupport Not Being Sent to NetApp

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996
Visibility:
Public
Votes:
1
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9
  • AutoSupport

Issue

  • AutoSupport are not being uploaded to NetApp.
  • AutoSupport-related data is not visible in Active IQ
  • Reviewing notifyd logs shows AutoSupports are being sent to NetApp with no errors.
  • Reviewing autosupport history show confirms AutoSupports are being sent successfully:
cluster1::> system node autosupport history show
Seq                                    Attempt  Percent  Last
Node         Num   Destination Status               Count    Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
cluster1-01  4
smtp        ignore               1        -        8/31/2021 12:28:43
http        sent-successful      1        -        8/31/2021 12:28:43
noteto      ignore               1        -        8/31/2021 12:28:43
  • The Send AutoSupport Messages to Vendor Support option is also enabled:
cluster1::> autosupport show -node cluster1-01 -instance
Node: cluster1-01
State: disable
SMTP Mail Hosts: mailhost
From Address: Postmaster
List of To Addresses: -
(DEPRECATED) List of Noteto Addresses: -
List of Partner Addresses: -
Send AutoSupport Messages to Vendor Support: enable
Protocol to Contact Support: https
Support URL for HTTP/HTTPS: support.netapp.com/asupprod/post/1.0/postAsup
Support URL for HTTP/S PUT: support.netapp.com/put/AsupPut
Support Proxy URL:
Support Address: autosupport@netapp.com
Hostname Subject: false
NHT Enable: true
Performance Data Enable: true
Retry Interval: 4m
Retry Count: 15
Reminder Enable: true
(DEPRECATED) Last Subject Sent: ADP DISABLED
(DEPRECATED) Last Time Sent: 8/31/2021 12:12:56
Maximum HTTP Size: 50MB
Maximum SMTP Size: 5MB
(DEPRECATED) Remove Sensitive Data: false
Validate Digital Certificate Received: true
AutoSupport OnDemand Server URL: https://support.netapp.com/aods/asupmessage

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