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NetApp Knowledge Base

SolidFire/HCI error message after replacing an SSD: drive is using unsupported firmware version

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Category:
element-software
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solidfire
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Applies to

  • NetApp SolidFire storage nodes
  • NetApp HCI storage nodes
  • NetApp Element software

Issue

The replacement drive has a version of firmware different than the expected firmware for the version of Element software that the node is running

Note: The same error message will be logged whether the firmware version is higher or lower than the expected version

Example 1: A drive with higher firmware is inserted into a node running an older version of NetApp Element:

  • Element software will not downgrade the firmware on that drive
  • A hardwareConfigMismatch cluster fault similar to the following will be logged:

The drive in slot 3 should be using firmware version EDA5202Q, but is using unsupported version EDA5302Q

Example 2: A drive with lower firmware is inserted into a node running a newer version of NetApp Element:

  • If the cluster is running Element software 11.x or below, Element software will not attempt to upgrade the firmware on the drive
  • If the cluster is running Element software 12.x or above, Element software will attempt to upgrade the firmware on the drive
  • In some instances, the attempt to update the drive firmware may fail, resulting in the following events:

driveEvent    Attempting to flash drive firmware.
driveEvent    Failed to flash drive firmware.
platformHardwareEvent    Hardware fault detected

  • A hardwareConfigMismatch cluster fault similar to the following will be logged:

The drive in slot 6 should be using firmware version EDA5302Q, but is using unsupported version EDA5202Q

 

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