Skip to main content

NetApp_Insight_2020.png 

NetApp Knowledgebase

OnCommand Unified Manager services on Windows installations might fail to start after an upgrade

Views:
233
Visibility:
Public
Votes:
0
Category:
oncommand-unified-manager
Specialty:
om
Last Updated:

Applies to

  • Windows Server 2008, 2012, 2016
  • OnCommand Unified Manager (7.2 and up)

Issue

Service OCIE or OCIE-AU might fail to start after OCUM upgrade to 7.2 and up on Windows stating that MySQL service is not running or is deleted.

 

  • OCUM UI dashboard might display the following message: 

"No performance data is being collected from cluster. Restart Unified manager to correct this issue."

 

  • OCUM services NetApp OCIE or NetApp OCIE Acquisition Unit might fail to start after upgrade to OCUM 7.2 and when trying to start manually the following error may be displayed:

“Error 1075: The dependency service does not exist or has been marked for deletion” 

 

  • Windows system event logs display the following error:

"Error in Event Viewer, System Log. Event ID 7003: The NetApp OCIE Acquisition Unit service depends on the following service: MySQL56. This service might not be installed."

 

  • When checking the services.msc  MySQL service is running and the *.err log located in the mysql install directories shows that the correct version of MySQL is installed and running:  


Example:

2017-08-09T10:57:42.838235Z 0 [Note] C:Program FilesMySQLMySQL Server 5.7binmysqld.exe: ready for connections.
 

 

CUSTOMER EXCLUSIVE CONTENT

Registered NetApp customers get unlimited access to our dynamic Knowledge Base.

New authoritative content is published and updated each day by our team of experts.

Current Customer or Partner?

Sign In for unlimited access

New to NetApp?

Learn more about our award-winning Support