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ASUP transmission failed when sent from Cluster management IP

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ontap-9
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core
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Applies to

  • ONTAP 9
  • AutoSupport (ASUP)
  • HTTP/HTTPS

Issue

  • Node hosting the cluster management LIF is not sending ASUP
  • When cluster management LIF is moved to another node, the issue migrates with it
  • Command autosupport check show-details points to an issue with the Proxy :

Component: http-post-destination

Status: failed

Detail: HTTP/S POST connectivity check failed for destination:

https://support.netapp.com/asupprod/post/1.0/postAsup

via proxy - proxy.domain.com:8080. Error: Possible ProxyAuthentication issue.

Corrective Action: Ensure the user-id and password are set correctly forthe proxy URL.

  • Command autosupport history show

Status: transmission-failed

Error: Received HTTP code 404 from proxy after CONNECT

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