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The cluster image validate is unable to list entries on a node due to issues with web services

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Category:
ontap-9
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core
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Applies to

  • ONTAP 9
  • FAS
  • AFF

Issue

  • Node fails to validate the ONTAP image in its repository: 
cluster1::> cluster image validate -version 9.7P17
Warning: Unable to list entries on node node2. Internal error. An error occurred while accessing the web services
configuration.
Error: show failed: Failed to retrieve status from RDB. Ensure that cluster is healthy and retry the operation.
 
OR

cluster1::> cluster image validate -version 9.11.1P3

Warning: Unable to list entries on node node2. Timeout: Operation "web_server_iterator::get_imp()" took longer than 25 seconds to complete [from mgwd on node "node1" (VSID: -1) to mgwd at 169.XX.XX.12]
Error: show failed: Failed to retrieve status from RDB. Ensure that cluster is healthy and retry the operation.

  • The system services web node show fails with the same error:

cluster1::> system service web node show
                       HTTP    HTTP  HTTPS                  Total        Total
Node          External Enabled Port  Port  Status   HTTP Requests Bytes Served
------------- -------- ------- ----- ----- -------- ------------- ------------
node1          true     true    80    443   online         1899426   1399790598

Warning: Unable to list entries on node node2. Internal error. An error occurred while accessing the web services configuration.
node3          true     true    80    443   online        23763430   2146994095
node4          true     true    80    443   online        27978257   3685276902

3 entries were displayed.

  • The issue persists despite trying to migrate the cluster management LIF to other nodes.

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