ONTAP drive X318_HLBRE08TA07 failed with Failed-Unsupported status

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Category:: fas-systems

Specialty:: hw

Last Updated:

Applies to

DS212C disk shelves
X318_HLBRE08TA07 drives
ONTAP 9.7P8

Issue

When adding new DS212C disk shelves populated with X318_HLBRE08TA07 drives to the system, some of the drives are displayed with following status:

Cluster::> system node run -node <node name> -command sysconfig -a

07.0 : 0.0GB 0B/sect (Failed-Unsupported)

07.1 : 0.0GB 0B/sect (Failed-Unsupported)

07.2 : 0.0GB 0B/sect (Failed-Unsupported)

07.3 : 0.0GB 0B/sect (Failed-Unsupported)

07.4 : 0.0GB 0B/sect (Failed-Unsupported)

Messages such as the below can be observed on the system:

Sun Nov 22 12:07:42 +0100 [node-01: scsi_cmdblk_strthr_admin: scsi.cmd.pastTimeToLive:error]: Disk device 0a.07.0: request failed after try #1: cdb 0x12. 

Sun Nov 22 12:07:42 +0100 [node-01: scsi_cmdblk_strthr_admin: disk.init.err.unsupported:error]: Disk 0b.07.0 is not recognized as a supported disk and cannot be used on this node.

Sun Nov 22 12:07:42 +0100 [node-01: scsi_cmdblk_strthr_admin: scsi.cmd.pastTimeToLive:error]: Disk device 0a.07.1: request failed after try #1: cdb 0x12. 

Sun Nov 22 12:07:42 +0100 [node-01: scsi_cmdblk_strthr_admin: disk.init.err.unsupported:error]: Disk 0a.07.1 is not recognized as a supported disk and cannot be used on this node.

Sun Nov 22 12:07:42 +0100 [node-01: scsi_cmdblk_strthr_admin: scsi.cmd.pastTimeToLive:error]: Disk device 0a.07.2: request failed after try #1: cdb 0x12. 

Sun Nov 22 12:07:42 +0100 [node-01: scsi_cmdblk_strthr_admin: disk.init.err.unsupported:error]: Disk 0a.07.2 is not recognized as a supported disk and cannot be used on this node.