Skip to main content
NetApp Knowledge Base

Newly installed network card ports down on FAS/AFF controller

  1. Last updated
  2. Save as PDF
Views:
370
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
HW
Last Updated:

Applies to

  • ONTAP 9
  • FAS/AFF Platforms
  • X1147 Network Card

Issue

  • Newly installed X1147 cards on two different controllers are showing the ports as down
  • Networking configuration confirmed
  • Switchports are enabled
  • Supported cables are being used
  • Ports on the card are not populating MAC addresses

slot 2: Quad 10 Gigabit Ethernet Controller X710 SFP+
                              e2a MAC Address:    00:00:00:00:00:00 (auto-unknown-fd-down)
                                  SFP Vendor:         
                                  SFP Part Number:    
                                  SFP Serial Number:  
                              e2b MAC Address:    00:00:00:00:00:00 (auto-unknown-fd-down)
                                  SFP Vendor:         
                                  SFP Part Number:    
                                  SFP Serial Number:  
                              e2c MAC Address:    00:00:00:00:00:00 (auto-unknown-fd-down)
                                  SFP Vendor:         
                                  SFP Part Number:    
                                  SFP Serial Number:  
                              e2d MAC Address:    00:00:00:00:00:00 (auto-unknown-fd-down)
                                  SFP Vendor:         
                                  SFP Part Number:    
                                  SFP Serial Number:  
                              Device Type:        X710(0x1572) B1 (BSD99), PBA H79864-006
                              Firmware Version:   fw 6.0 nvm 5.05 etid 8000289d

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.