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FAS/AFF Controller is not booting and gives error: "failed to restage(copy flash to nvmem)"

Last Updated:

Applies to

  • AFF A220
  • FAS2720, FAS2750
  • AFF A200
  • FAS2620, FAS2650
  • FAS8200
  • ONTAP 9


Controller reboots back to 'Loader' Prompt when "boot_ontap" is performed and  below errors are displayed:

Tue Jun  9 08:41:59 2020 [nv2flash.misc.dbg:NOTICE]:  Failed to restore restage key, ret 0x69
Tue Jun  9 08:41:59 2020 [nvram.decryption.key.unavail:FAULT]:Cannot retrieve the keys for NVRAM/NVMEM to decrypt data from the flash device. To prevent NVRAM/NVMEM data loss, halt the system.
  System is going to shutdown because failed to restage(copy flash to nvmem).



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