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FAS2500 boots with error: This platform is not supported in this release the system will now halt

Last Updated:

Applies to

  • FAS25xx
    • FAS2554
    • FAS2552
    • FAS2520
  • ONTAP 9
  • Data ONTAP 8.2.x 7-mode


  • The storage system does not boot and displays the following error:

This platform is not supported in this release.
 The system will now halt 
  • From SP , In "sp status -d"
VPD - (err : ACP access error)
chassis serial number  : -
chassis part number    : -
midplane product id    : -
midplane serial number : -
enclosure WWN          : -
smp target address     : -
board product id       : -
board serial number    : -
acp mac address        : -
ebod mac address       : -
ebod ip address        : -
netmask                : -
default gateway        : -
shelf generation code  : -

Partner Module - (err : No response (timed-out))

Shelf type (ACP not accessible)

Model  : FASXXXX:code(4)
  • From Loader, In "printenv"
Variable Name        Value
-------------------- --------------------------------------------------
SYS_MODEL            FASXXXX:code(4)

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