FAS2500 boots with error: This platform is not supported in this release the system will now halt

Applies to

• FAS25xx
  • FAS2554
  • FAS2552
  • FAS2520
• ONTAP 9
• Data ONTAP 8.2.x 7-mode

Issue

• The storage system does not boot and displays the following error:

***************************************************
This platform is not supported in this release.
The system will now halt
***************************************************

• From SP , In "sp status -d"

**************************************************
VPD - (err : ACP access error)
chassis serial number : -
chassis part number : -
midplane product id : -
midplane serial number : -
enclosure WWN : -
smp target address : -
board product id : -
board serial number : -
acp mac address : -
ebod mac address : -
ebod ip address : -
netmask : -
default gateway : -
shelf generation code : -

Partner Module - (err : No response (timed-out))

*****************************************************
Shelf type (ACP not accessible)

Model : FASXXXX:code(4)

• From Loader, In "printenv"

Variable Name Value
-------------------- --------------------------------------------------
SYS_MODEL FASXXXX:code(4)