Skip to main content
NetApp Knowledge Base

Excessive error messages issued while upgrading shelf firmware on NVMe shelf

  1. Last updated
  2. Save as PDF
Views:
378
Visibility:
Public
Votes:
0
Category:
disk-shelves
Specialty:
hw
Last Updated:

Applies to

  • NS224 disk shelves
  • NSM100 modules

Issue

  • Multiple components monitored by the NSM100 module are reporting an error.
  • Messages such as the below can be observed on the storage:

Tue Jun 29 08:09:08 +0200 [node-01: dsa_worker0: ses.status.ModuleWarn:alert]: NS224NSM100 (S/N XXXXXXXXXXXXXXX) shelf 10 on channel 0x PCI switch warning for PCI Switch 1: communication error. This element is on the rear of the shelf at the top, on module A.

Tue Jun 29 08:09:08 +0200 [node-01:: dsa_worker0: ses.status.ACPWarn:error]: NS224NSM100 (S/N XXXXXXXXXXXXXXX) shelf 10 on channel 0x ACP Processor warning for shelf ACP processor 1: communication error. ; Alternate Control Path hardware failed This element is on the rear of the shelf at the top, on module A.

Tue Jun 29 08:09:08 +0200 [node-01:: dsa_worker0: ses.status.dimm.error:error]: NS224NSM100 (S/N XXXXXXXXXXXXXXX) shelf 10 on channel 0x DIMM failure for Dimm Element 1: not installed or failed. This element is on the DIMM slot 1 in the top shelf module (A).

Tue Jun 29 08:09:08 +0200 [node-01:: dsa_worker0: ses.status.dimm.error:error]: NS224NSM100 (S/N XXXXXXXXXXXXXXX) shelf 10 on channel 0x DIMM failure for Dimm Element 2: not installed or failed. This element is on the DIMM slot 2 in the top shelf module (A).

Tue Jun 29 08:09:08 +0200 [node-01:: dsa_worker0: ses.status.dimm.error:error]: NS224NSM100 (S/N XXXXXXXXXXXXXXX) shelf 10 on channel 0x DIMM failure for Dimm Element 3: not installed or failed. This element is on the DIMM slot 3 in the top shelf module (A).

Tue Jun 29 08:09:08 +0200 [node-01:: dsa_worker0: ses.status.dimm.error:error]: NS224NSM100 (S/N XXXXXXXXXXXXXXX) shelf 10 on channel 0x DIMM failure for Dimm Element 4: not installed or failed. This element is on the DIMM slot 4 in the top shelf module (A).

Tue Jun 29 08:09:08 +0200 [node-01:: dsa_worker0: ses.status.battery.error:error]: NS224NSM100 (S/N XXXXXXXXXXXXXXX) shelf 10 on channel 0x battery failure error for Coin Battery 1: not installed or hardware failure. This element is on the rear of the shelf, in top module (A).

Tue Jun 29 08:09:08 +0200 [node-01:: dsa_worker0: ses.status.etherConn.warn:error]: NS224NSM100 (S/N XXXXXXXXXXXXXXX) shelf 10 on channel 0x Ethernet connector warning for port e0a: cannot communicate with connector. This element is on the rear of the shelf at the top, on module A.

Tue Jun 29 08:09:08 +0200 [node-01:: dsa_worker0: ses.status.etherConn.warn:error]: NS224NSM100 (S/N XXXXXXXXXXXXXXX) shelf 10 on channel 0x Ethernet connector warning for port e0b: cannot communicate with connector. This element is on the rear of the shelf at the top, on module A.

  • Logs indicate that a firmware upgrade was done.

Tue Jun 29 08:32:49 +0200 [node-01: dsa_sfu: sfu.downloadSuccess:info]: [storage download shelf]: Firmware file NSM100.0141.SFW downloaded on 0x.shelf10.

Tue Jun 29 08:32:49 +0200 [node-01: dsa_sfu: sfu.downloadSummary:info]: Shelf firmware updated on 2 shelves.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.