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EMS reports ACP Processor error for SAS shelf ACP processor

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ontap-9
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hw
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Applies to

  • Alternate control path (ACP)
  • Service Processor (SP)
  • Baseboard Management Controller(BMC)

Issue

  • Error is reported on the IOM fixing on motherboard
  • EMS reports Call home for SHELF_FAULT and ACP Processor error for SAS shelf ACP processor
[?] Tue Mar 23 04:37:00 JST [cluster-01: dsa_worker3: ses.status.ACPError:critical]: DS2126 (S/N SHJSGXXXXXXXXXX) shelf 0 on channel 0a ACP Processor error for SAS shelf ACP processor 1: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top left, on shelf module A.
[?] Tue Mar 23 04:37:00 JST [cluster-01: monitor: monitor.globalStatus.critical:critical]: Disk shelf fault.
[?] Tue Mar 23 04:37:09 JST [cluster-01: statd: monitor.shelf.fault:critical]: Fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors.
[?] Tue Mar 23 04:37:09 JST [cluster-01: statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT
  • storage show fault reports Alternate Control Path is critical
Vendor Unique Element 85-IOM6E: (ACP)
Element Status Status Bytes Status Descriptions
1 [IOM6E A] : CRITICAL 02,00,00,40 FAIL
2 [IOM6E B] : OK 01,00,00,00

Vendor Unique Element 85-IOM12E: (ACP)
Element Status Status Bytes Status Descriptions
1 [IOM12E A] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL
2 [IOM12E B] : OK 01,18,00,00 NO ACPP, INBACP

Vendor Unique Element 85-IOM12E: (ACP)
Element Status                      Status Bytes  Status Descriptions
  1 [IOM12E A]    : CRITICAL          02,18,00,40   NO ACPP, INBACP, FAIL
  2 [IOM12E B]    : CRITICAL          02,18,00,40   NO ACPP, INBACP, FAIL

Vendor Unique Element 85-IOM12: (ACP)
Element Status Status Bytes Status Descriptions
1 [IOM12 A] : OK 01,18,00,00 NO ACPP, INBACP
2 [IOM12 B] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL

 

 

 

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