EMS log reports "sp.userlist.update.failed" error

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Votes:: 1

Category:: aff-series

Specialty:: hw

Last Updated:

Applies to

AFF A220, AFF A400, AFF-A300
FAS 8300, FAS 8700, FAS 8200
Service Processor Firmware 5.8 and earlier versions

Issue

EMS log reports the following error.

Example:

[?] Thu Dec 12 14:00:00 JST [node: sp_cluster_user_mgmt_wq_wq: sp.userlist.update.failed:error]: Error updating SP user information, Communication error (action 7).

[?] Fri Sep 17 18:20:40 JST [node: cf_worker: spmgmt.driver.timeout:error]: The software driver for the Service Processor (SP) detected a problem: Cannot send takeover configuration.. [?] Fri Sep 17 18:20:40 JST [node: cf_worker: cf.hwassist.notifyCfgFailed:alert]: Failed to update the hardware-assist configuration with hardware component (SP): SP communication error(7).

SP configuration info becomes "unknown" on "sysconfig -a" output.

Example:

Service Processor Status: Online Firmware Version: 5.5P1

Ethernet Link: down, full duplex, auto-neg complete Using DHCP: no IPv4 configuration: IP Address: unknown Netmask: unknown Gateway: unknown