Skip to main content
NetApp Knowledge Base

EMS log reports "sp.userlist.update.failed" error

Last Updated:

Applies to

  • AFF A220, AFF A400, AFF-A300
  • FAS 8300, FAS 8700, FAS 8200
  • Service Processor Firmware 5.8 and earlier versions


  • EMS log reports the following error.


[?] Thu Dec 12 14:00:00 JST [node: sp_cluster_user_mgmt_wq_wq: sp.userlist.update.failed:error]: Error updating SP user information, Communication error (action 7). 

[?] Fri Sep 17 18:20:40 JST [node: cf_worker: spmgmt.driver.timeout:error]: The software driver for the Service Processor (SP) detected a problem: Cannot send takeover configuration..
[?] Fri Sep 17 18:20:40 JST [node: cf_worker: cf.hwassist.notifyCfgFailed:alert]: Failed to update the hardware-assist configuration with hardware component (SP): SP communication error(7).


  • SP configuration info becomes "unknown" on "sysconfig -a" output.


Service Processor           Status: Online
Firmware Version:   5.5P1

Ethernet Link:      down, full duplex, auto-neg complete
Using DHCP:         no
IPv4 configuration:
IP Address:         unknown
Netmask:            unknown
Gateway:            unknown


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
Scan to view the article on your device
  • Was this article helpful?