Skip to main content
NetApp Knowledge Base

ActiveIQ registration status on OSM becomes unregistered every week

  1. Last updated
  2. Save as PDF
Views:
401
Visibility:
Public
Votes:
0
Category:
ontap-system-manager
Specialty:
om
Last Updated:

Applies to

  • ONTAP System Manager (OSM) 9.9.1
  • ActiveIQ Portal

Issue

  • Active IQ registration status shows 'Cannot Connect to Active IQ'

error.JPG

  • Manual registration works for one week before the status changes again
  • Even if unused, the registration should be valid for 90 days

Link_with_AIQ.JPG

  • sysmgr log:
Line 8887: 0000000e.10c83f73 04e01697 Tue Feb 15 2022 06:06:43 +00:00 [kern_sysmgr:error:77531] 10.64.1.176|admin|ERROR|osm4|1644905053770|Tue Feb 15 2022,0:6:40.870||[AIQ]Failed to retrieve the access token from AIQ using the refresh token
Line 8897: 0000000e.10c83f7d 04e01698 Tue Feb 15 2022 06:06:43 +00:00 [kern_sysmgr:debug:77531] 10.64.1.176|admin|DEBUG|osm4|1644905053770|Tue Feb 15 2022,0:6:40.802|| "name": "HttpErrorResponse",
Line 8899: 0000000e.10c83f7f 04e01698 Tue Feb 15 2022 06:06:43 +00:00 [kern_sysmgr:debug:77531] 10.64.1.176|admin|DEBUG|osm4|1644905053770|Tue Feb 15 2022,0:6:40.802|| "error": {
Line 8901: 0000000e.10c83f81 04e016a6 Tue Feb 15 2022 06:06:43 +00:00 [kern_sysmgr:debug:77531] 10.64.1.176|admin|DEBUG|osm4|1644905053770|Tue Feb 15 2022,0:6:40.802|| "error": "Bad Request",
Line 8902: 0000000e.10c83f82 04e016a6 Tue Feb 15 2022 06:06:43 +00:00 [kern_sysmgr:debug:77531] 10.64.1.176|admin|DEBUG|osm4|1644905053770|Tue Feb 15 2022,0:6:40.802|| "message": "Response Error: 400 Bad Request"
 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.