Skip to main content
NetApp Knowledge Base

XCP sync task gets stuck for a long time

Last Updated:

Applies to

  • XCP 1.6.3


  • The XCP sync task is stuck without any progress for a long time
  • XCP log shows xcp.synchronizer error on a specific folder

2021-06-16 05:58:32,329 - ERROR - xcp.synchronizer - 1012 - 2796 - failed to copy "ntap\abc\test\test": (32, 'CreateFile', 'The process cannot access the file because it is being used by another process.')

  • Pakcet trace shows a loop of SMB CREATE call on the file under the folder with the filer responding NT error: STATUS_OBJECT_PATH_NOT_FOUND (0xc000003a)

306154 2021-06-18 11:22:29.509384 SMB2 49494 445 54774641 12249573 0 Create Request File: ntap\abc\test\test\ts01

306155 2021-06-18 11:22:29.509474 SMB2 445 49494 12249573 54775037 0 Create Response, Error: STATUS_OBJECT_PATH_NOT_FOUND


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.