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Users not able to open Microsoft word and Excel files on windows 2016

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278
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Public
Votes:
1
Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • ONTAP 9
  • Microsoft Word/Excel

Issue

  • Users not able to open Microsoft word and Excel file on Windows 2016 when accessing share using FQDN and IP address with below error

Image result for Word experienced an error trying to open the file Try these suggestions

Screenshot:

Word experienced an error trying to open the file. 
Try these suggestions.
* Check the file permissions for the document or drive
* Make sure there is sufficient free memory and disk space
* Open the file with the text Recovery converter.
  • Users able to access same files when using Windows 2008 and 2010

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