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    • https://kb.netapp.com/on-prem/ontap/da/NAS/NAS-KBs/Users_not_able_to_open_Microsoft_word_and_Excel_files_on_windows_2016
      Applies to ONTAP 9 Microsoft Word/Excel Issue Users not able to open Microsoft word and Excel file on Windows 2016 when accessing share using FQDN and IP address with below error Screenshot: Word expe...Applies to ONTAP 9 Microsoft Word/Excel Issue Users not able to open Microsoft word and Excel file on Windows 2016 when accessing share using FQDN and IP address with below error Screenshot: Word experienced an error trying to open the file. Try these suggestions. * Check the file permissions for the document or drive * Make sure there is sufficient free memory and disk space * Open the file with the text Recovery converter. Users able to access same files when using Windows 2008 and 2010