Autosupport send fails after adding LIF to the DNS subnet
Applies to
- ONTAP 9
- Autosupport
Issue
- After adding a new LIF in the same subnet as the DNS, autosupport fails with name resolution:
::> system node autosupport check show-details -instance
Node: cluster1-01
AutoSupport Check Type: http-put-destination
Status of the Check: failed
Detailed Description of Error: HTTP/S PUT connectivity check failed for destination: https://support.netapp.com/put/AsupPut/. Error: Could not resolve host - 'support.netapp.com'
Corrective Action: Use "dns check" command to check DNS connection
...
- DNS status shows timeouts:
::> dns check -vserver cluster1
Vserver Name Server Status Status Details
------------- --------------- ------------ --------------------------
cluster1 192.168.1.11 down Operation timed out.- A new LIF was added in the management vserver is in the same subnet as the DNS
cluster1::*> network interface show -vserver cluster1
Logical Status Network Current Current Is
Vserver Interface Admin/Oper Address/Mask Node Port Home
----------- ---------- ---------- ------------------ ------------- ------- ----
cluster1
...
cluster_mgmt up/up 192.168.0.101/24 cluster1-01 e0c true
intercluster_1 up/up 192.168.1.121/24 cluster1-01 e0d true
...