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AutoSupport randomly not delivering NOTICES via HTTPS due to customer network proxy

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Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

  • ONTAP 9
  • AutoSupport 
  • Transport HTTPS
  • Network scanners / Filters

Issue

  • Random Autosupports are not received by NetApp support 
  • All nodes report Autosupport as enabled
  • From the command line Autosupport history show reports transmission-failed    on some Notices but not all
Destination for This AutoSupport Trigger Event Time of Last Update Status of Delivery

http

callhome.performance.data

4/10/2020 00:20:46

sent-successful

http

callhome.management.log

4/10/2020 00:31:06

sent-successful

http

callhome.weekly

4/5/2020 00:16:14

transmission-failed    

Note: this can be in any combination, where WEEKLY succeeds and maybe PERFORMANCE.DATA fails 

 

  • Notifyd log reports the security filter blocking the transmission to NetApp support

[kern_notifyd:info:2202] Try http ASUP delivery: seq num= 100, subj= HA Group Notification from NODE01 (WEEKLY_LOG) NOTICE
[kern_notifyd:info:2202] <meta name="description" content="Zscaler makes the internet safe for businesses by protecting their employees from malware, viruses, and other security threats.">
[kern_notifyd:info:2202] <title>Internet Security by Zscaler</title>
[kern_notifyd:info:2202] Sorry, you don't have permission to visit this site.
[kern_notifyd:info:2202] <b>Website blocked by TCS policy</b>
[kern_notifyd:info:2202] Not allowed to access this file type
[kern_notifyd:info:2202] You tried to visit:<div class="eu_l"><a href="https://support.netapp.com/put/AsupPut/">https://support.netapp.com/put/AsupPut/</a></div>

 

 

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