AutoSupport randomly not delivering NOTICES via HTTPS due to customer network proxy
Applies to
- ONTAP 9
- AutoSupport
- Transport HTTPS
- Network scanners / Filters
Issue
- Random Autosupports are not received by NetApp support
- All nodes report Autosupport as enabled
- From the command line
Autosupport history showreportstransmission-failedon some Notices but not all
| Destination for This AutoSupport | Trigger Event | Time of Last Update | Status of Delivery |
|---|---|---|---|
|
http |
callhome.performance.data |
4/10/2020 00:20:46 |
sent-successful |
|
http |
callhome.management.log |
4/10/2020 00:31:06 |
sent-successful |
|
http |
callhome.weekly |
4/5/2020 00:16:14 |
transmission-failed |
Note: this can be in any combination, where WEEKLY succeeds and maybe PERFORMANCE.DATA fails
- Notifyd log reports the security filter blocking the transmission to NetApp support
[kern_notifyd:info:2202] Try http ASUP delivery: seq num= 100, subj= HA Group Notification from NODE01 (WEEKLY_LOG) NOTICE
[kern_notifyd:info:2202] <meta name="description" content="Zscaler makes the internet safe for businesses by protecting their employees from malware, viruses, and other security threats.">
[kern_notifyd:info:2202] <title>Internet Security by Zscaler</title>
[kern_notifyd:info:2202] Sorry, you don't have permission to visit this site.
[kern_notifyd:info:2202] <b>Website blocked by TCS policy</b>
[kern_notifyd:info:2202] Not allowed to access this file type
[kern_notifyd:info:2202] You tried to visit:<div class="eu_l"><a href="https://support.netapp.com/put/AsupPut/">https://support.netapp.com/put/AsupPut/</a></div>