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mNode unable to reach monitoring.solidfire.com on port 443

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Category:
element-software
Specialty:
solidfire
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Applies to

  • NetApp Element Software
  • Management node (mNode)

Issue

  • Cluster is not reporting to Active IQ
  • Errors reported in Active IQ docker container log (mnode_mnode-svc-aiq-collector.log):
    • ERROR FAILED to fetch ListAPIMethodsToFetch :(7)Failed to connect to monitoring.solidfire.com port 443:Operation timed out
    • ERROR Error parsing result for ListAPIMethodsToFetch : No JSON object could be decoded
  • nc -zvw5 monitoring.solidfire.com 443
    • nc: connect to monitoring.solidfire.com port 443 (tcp) timed out: Operation now in progress
    • nc: connect to monitoring.solidfire.com port 443 (tcp) timed out: Operation now in progress
    • nc: connect to monitoring.solidfire.com port 443 (tcp) timed out: Operation now in progress

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