E-Series upgrade to SANtricity OS 11.80 fails due to incompatible firmware file
Applies to
- NetApp E-Series
- SANtricity OS pre-11.70.5
- Upgrade to 11.80 OS
Issue
- While attempting upgrade to SANtricity OS 11.80, the following error message is returned in SANtricity System Manager:
- Similarily, the following error is returned when attempting upgrading using the Command Line Interface (CLI):
Performing syntax check...
Syntax check complete.
Executing script...
Unable to download the file, /Users/xxxxx/Downloads/RCB_11.80GA_280x_64cc0ee3.dlp, in the Download command at line 1. The file is not compatible with the existing Firmware version on the storage array. See online help for possible causes.
The command at line 1 that caused the error is:
download storageArray firmware file="/Users/xxxx/Downloads/RCB_11.80GA_280x_64cc0ee3.dlp" downgrade=false activatenow=true;
Script execution halted due to error.
SMcli failed.