Skip to main content
NetApp Knowledge Base

Failed E-Series drive unresponsive after reseat

  1. Last updated
  2. Save as PDF
Views:
93
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

  • NetApp E-Series
  • All firmware releases

Issue

Drive which was failed and reseated is in an unresponsive state as seen below:

99,    4,      5    Optimal       14.256 TB   Hard Disk Drive   SAS             12 Gbps            ST16000NM002G  NE00              DA            
99,    4,      6    Unresponsive                                                                                                                  
99,    4,      7    Optimal       14.256 TB   Hard Disk Drive   SAS             12 Gbps            ST16000NM002G  NE00              DA


Recovery GURU reports:
Failure Entry 1: FAILED_DRIVE-Recovery Failure Type Code: 23

Storage array: DC2OBJGRIDNAP01E
Component reporting problem: Drive in bay 6
Status: Unresponsive
Location: Controller/Drive shelf 99, Drawer 4
Component requiring service: Drive in bay 6
Service action (removal) allowed: Yes
Service action LED on component: No

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.