EF-Series unexpected controller reboot due to HIC PCI-E errors

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Category:: e-series-santricity-os-controller-software

Specialty:: esg

Last Updated:

Applies to

NetApp EF600
NetApp EF570
NetApp E-series Controller Firmware 11.70.1R1 and 11.70.2

Issue

The controller rebooted unexpectedly and/or locked down.
Corresponding Major Event Log (MEL) :

B:2/7/21, 11:46:27 AM (11:46:27) 2320 4010 Controller reset - Shelf 99, Bay B

----> Reboot Reason : REBOOT_SX_NMI_PCI_AND_OTHER_ERRORS

And excLogshow entries:

STATE-CAPTURE-DATA
Executing excLogShow(0,0,0,0,0,0,0,0,0,0) on controller A:
・・・・
---- Log Entry #4 (Core 0) Jul-27-2023 11:16:16 PM ----
WARNING: Reset by alternate controller

---- Log Entry #14 (Core 0) Jul-27-2023 11:24:12 PM ----
PCI SERR Exception
SERR Summary: 0x00000002
SERR Return Status: 0x00000003
SERR Collection Count: 0x2
   PCI-E Root Port to Host Card  (Unit 6)
 VID 0xxxxx DID 0xxxxx B0:D1:F0
 PCI-E AER Root Error Status = 0x00000001
 PCI-E XP Global Status = 0x000xxxx
 SERR Summary Flags = 0x2
   Host-side Fibre  (Unit 7)
 VID 0x2222 DID 0x2222 B16:D0:F0
 PCI-E Device Status = 0x0001
 PCI-E AER Correctable Status = 0x00000001
 SERR Summary Flags = 0x2
   Host-side Fibre  (Unit 6)
 VID 0x1077 DID 0x2871 B16:D0:F1
 PCI-E Device Status = 0x0001
 PCI-E AER Correctable Status = 0x00000001
 SERR Summary Flags = 0x2
   Host-side Fibre  (Unit 5)
 VID 0x1077 DID 0x2871 B16:D0:F2
 PCI-E Device Status = 0x0001
 PCI-E AER Correctable Status = 0x00000001
 SERR Summary Flags = 0x2
   Host-side Fibre  (Unit 4)
 VID 0x1077 DID 0x2871 B16:D0:F3
 PCI-E Device Status = 0x0001
 PCI-E AER Correctable Status = 0x00000001
 SERR Summary Flags = 0x2
NOTE: Recovered from Correctable PCI SERR
Processor Global Correctable Error: 40

Processor reported PCI SERR

---- Log Entry #15 (Core 0) Jul-27-2023 11:24:34 PM ----
PCI correctable error flood detected!