SANtricity error in the Recovery GURU:
FAILED_BATTERY-Recovery Failure Type Code: 6
- RECOVERY-GURU-PROCEDURES file shows failure entry of
FAILED_BATTERY-Recovery Failure Type Code: 6.
- MAJOR-EVENT-LOG file shows
Controller cache battery failed,
Event Type 210C.
SHELVESsection in STORAGE-ARRAY-PROFILE file shows Battery status as
Battery status: Failed
Location: Controller B
Age: 1,825 days
Days until replacement: Not applicable
Last learn cycle: 2021/01/21
Next learn cycle: 2021/03/18
Weeks between learn cycles: 8
Part number: PN 36540-06
Serial number: <SERIAL NUMBER>
Vendor: VN LSI
Date of manufacture: 2015/07/01
bidShow(255,0,0,0,0,0,0,0,0,0)command output in STATE-CAPTURE-DATA file provides additional details about the battery failure including its safety status. Example below shows the battery under voltage safety status was triggered leading to its failure.
CUV: Cell Under voltage
CUVC: Cell Under voltage
COV: Cell Overvoltage
OCC#: Overcurrent In Charge #
OCC: Overcurrent In Charge Recovery
OCD#: Overcurrent In Discharge #
OCD: Overcurrent In Discharge Recovery
AOLD: Overload in Discharge
ASCC: Short Circuit In Charge
ASCD: Short Circuit in Discharge
OTC: Over temperature in Charge
OTD: Over temperature in Discharge
UTC: Under Temperature in Charge
UTD: Under Temperature in Discharge
SafetyStatus: 0x00000001 [ CUV ]
- Any BBU failure must first be evaluated to ensure the current controller code is running before replacement. The system must be running 08.40.60.01 or greater.
- If the controller firmware is not current as listed above, the firmware must be updated first.
- After the firmware is updated, a new manual learn cycle must be run - How to manually start a battery learn cycle using SANtricity
- On rare occasions, this may need to be run twice to fully recover a battery affected by previous downrev code issues.
- If none of above solved the issue, please contact NetApp Technical Support as a replacement may be necessary.
- All BBU's (Battery Backup Units) for all E-Series products are either LION or LIFEPO4 based thus have a 10-year projected lifespan when running with current code that is free of defects causing unwanted BBU malfunction.
- SU174: E-Series System and Battery Shelf Life
- SU173: Battery recharge issue on E-Series systems
- SU402: Current leakage in battery backup unit results in overcharge state on EF600 Controller
- How to troubleshoot "insufficient learned battery capacity" alerts on E-Series arrays
- Write-back caching forcibly disabled alert with controller firmware versions 08.25.11.00 and 08.30.20.00