Skip to main content
NetApp Knowledge Base

E-Series ASUP could not be delivered alert for the "DBM Backup" ASUP using SMTP on 11.50.2

Views:
4,886
Visibility:
Public
Votes:
1
Category:
e-series-santricity-management-software
Specialty:
esg
Last Updated:

Applies to

  • NetApp E-Series 11.50.2
  • ASUP Delivery Method: SMTP
  • DBM Backup ASUP

Issue

  • If the customer has setup email alerts, they will receive daily emails that ASUPs cannot be delivered and then another email that ASUP could be delivered. The non-delivered is for the Database Manager "DBM" backup file and the successful deliver is for the daily ASUP collection. 

An ASUP message can now be delivered from the array management host eos-b toNetApp ASUP smtp gateway email.cogentco.com.

  • The ASUP transmission logs will appear something like the following:
7/25/19 12:45:39 UTC -> Priority:INFO, ASUP Message Type:DBM Backup, ASUP Task Type:Delivery, Status:FAILED, Storage Array:StorageArrayName, SAID:StorageArrayIdentifier, Chassis Serial Number:SerialNumber, Thread ID:357,440, Delivery Method:SMTP, Sequence Number:1099, Delivery URI:N/A, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A,
Message:AutoSupport message dispatch failed.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
Scan to view the article on your device