Skip to main content
NetApp Knowledge Base

Login errors using admin credentials: Cluster UI and mNode UI

Views:
1,350
Visibility:
Public
Votes:
1
Category:
element-software
Specialty:
solidfire
Last Updated:

Applies to

  • NetApp Element software
  • Element Management Node (mNode)

Issue

  • API calls work using admin credentials, however issues arise accessing cluster UI and mNode UI using same credentials
  • Accessing Cluster UI fails with The user name and/or password is not correct. Make sure any unneeded sessions are closed.

Element Managment Node (mNode)

  • Accessing MVIP or per-node UI returns:

{"error":"An error occurred while trying to encrypt the provided data. Refer to the inner exception for more information."}

Element Managment Node (mNode)

  • Accessing Management Node (mNode) UI fails with:
    {"error": "Value cannot be null. (Parameter 'value')}"

Element Managment Node (mNode)

  • Swagger UI (mNode) authorization fails with:
     "Auth Error: Bad Request, error: invalid_client"

Element Managment Node (mNode)

  • Active IQ stops to report the cluster's info.
     

Note: Add client_id with either mnode-client or hci-ui

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.