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Login errors using admin credentials: Cluster UI and mNode UI

Last Updated:

Applies to

  • NetApp Element software
  • Element Management Node (mNode)


  • API calls work using admin credentials, however issues arise accessing cluster UI and mNode UI using same credentials
  • Accessing Cluster UI fails with The user name and/or password is not correct. Make sure any unneeded sessions are closed.

Element Managment Node (mNode)

  • Accessing MVIP or per-node UI returns:

{"error":"An error occurred while trying to encrypt the provided data. Refer to the inner exception for more information."}

Element Managment Node (mNode)

  • Accessing Management Node (mNode) UI fails with:
    {"error": "Value cannot be null. (Parameter 'value')}"

Element Managment Node (mNode)

  • Swagger UI (mNode) authorization fails with:
     "Auth Error: Bad Request, error: invalid_client"

Element Managment Node (mNode)

  • Active IQ stops to report the cluster's info.

Note: Add client_id with either mnode-client or hci-ui


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