AIQ and WebUI do not show "exception" alerts

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Views:: 209

Visibility:: Public

Votes:: 0

Category:: element-software

Specialty:: solidfire

Last Updated:

Applies to

Element software
NetApp SolidFire Active IQ (AIQ)

Issue

SNMP Trap reports an alert whose error code is "exception", but the same alert is not seen in AIQ or WebUI.

Example:
{\"blocksUpgrade\":true,\"clusterFaultID\":12345,\"code\":\"exception\",\"data\":{\"checker\":\"SshEnabled\",\"currentStack\":\"\",\"exceptionCode\":\"xMissingParameter\",\"streamDetails\":1,\"throwFile\":\"./shared/JsonUtil.h\",\"throwFunction\":\"T solidfire::JsonMemberAs(const Json::Value&, const string&) [with T = std::__cxx11::basic_string<char>; std::__cxx11::string = std::__cxx11::basic_string<char>]\",\"throwLine\":606,\"whatString\":\"Missing member=[status] members={error,nodeID}\"},\"date\":\"2024-04-10T01:39:41.297937Z\",\"details\":\"Exception from CheckSshEnabled: Missing member=[status] members={error,nodeID}. If this condition persists contact SolidFire Support.\",\"driveID\":0,\"driveIDs\":[],\"externalSource\":\"\",\"networkInterface\":\"\",\"nodeHardwareFaultID\":0,\"nodeID\":0,\"resolved\":false,\"resolvedDate\":\"\",\"serviceID\":0,\"severity\":\"warning\",\"type\":\"cluster\"}