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SwitchPowerNotOperational_Alert - AutoSupport Message

Last Updated:

Applies to

  • ONTAP 9
  • MetroCluster Health Monitoring (Fibre channel switches)
  • Cluster Network swtiches
  • Brocade
  • Cisco
  • Call home for Health Monitor process cshm: SwitchPowerNotOperational_Alert

Event Summary

The SwitchPowerNotOperational_Alert is sent when the cluster switch operational status reads as not operational.


AutoSupport Message

HA Group Notification from Cluster-04 (Health Monitor process cshm: SwitchPowerNotOperational_Alert[CN1610-down/PowerSupply-2]) ALERT


event log show -severity * -message-name callhome*

[Node Name: mgwd:]: Call home for Health Monitor process cshm: SwitchPowerNotOperational_Alert[Switch Name/PowerSupply-1].

Command Line

system health alert show -node <node name> -monitor cluster-switch -alert-id SwitchPowerNotOperational_Alert

                  Node    Reporting Node Name
               Monitor    cluster-switch
              Alert ID    SwitchPowerNotOperational_Alert
     Alerting Resource    CN1610-up/PowerSupply-1
             Subsystem    Switch-Health
       Indication Time    <date/time>
    Perceived Severity    Major
        Probable Cause    Out_of_service
    Corrective Actions    1) Ensure that the power supply unit (PSU) is turned on through switch CLI. 
                          2) Run diagnostics on switch to check the operational status of PSU. For instructions about                                 how to run switch diagnostics, see the switch's configuration guide



Perform the following steps:

  1. Verify the power supply is installed.
  2. Verify the power supply is receiving power.
  3. Replace the power supply if it is determined to be defective.


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