Skip to main content
NetApp Knowledge Base

SwitchPowerNotOperational_Alert - AutoSupport Message

  1. Last updated
  2. Save as PDF
Views:
1,010
Visibility:
Public
Votes:
0
Category:
fabric-interconnect-and-management-switches
Specialty:
metrocluster
Last Updated:

Applies to

  • ONTAP 9
  • Cluster Network switches
  • Broadcom
  • Cisco
  • Call home for Health Monitor process cshm: SwitchPowerNotOperational_Alert

Event Summary

The SwitchPowerNotOperational_Alert is sent when the cluster switch operational status reads as not operational.

Validate

AutoSupport Message

HA Group Notification from Cluster-04 (Health Monitor process cshm: SwitchPowerNotOperational_Alert[CN1610-down/PowerSupply-2]) ALERT

EMS Log

event log show -severity * -message-name callhome*

[Node Name: mgwd: callhome.hm.alert.major:alert]: Call home for Health Monitor process cshm: SwitchPowerNotOperational_Alert[Switch Name/PowerSupply-1].

Command Line

system health alert show -node <node name> -monitor cluster-switch -alert-id SwitchPowerNotOperational_Alert

                  Node    Reporting Node Name
               Monitor    cluster-switch
              Alert ID    SwitchPowerNotOperational_Alert
     Alerting Resource    CN1610-up/PowerSupply-1
             Subsystem    Switch-Health
       Indication Time    <date/time>
    Perceived Severity    Major
        Probable Cause    Out_of_service
    Corrective Actions    1) Ensure that the power supply unit (PSU) is turned on through switch CLI. 
                          2) Run diagnostics on switch to check the operational status of PSU. For instructions about                                 how to run switch diagnostics, see the switch's configuration guide

 

Resolution

Perform the following steps:

  1. Verify the power supply is installed.
  2. Verify the power supply is receiving power.
  3. Replace the power supply if it is determined to be defective.

Additional Information

 

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.