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Google Cloud KMS Key Not Reachable from ONTAP

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Category:
ontap-9
Specialty:
CORE
Last Updated:

Applies to

  • ONTAP 9
  • Google Cloud Platform Key Management Service (GCP KMS)
  • External Key Management integration

Issue

  • Running security key-manager external gcp check shows service_reachability as failed.

    node01::*> security key-manager external gcp check -category service_reachability -status !OK
    Vserver: <vservername>
    Node: node01

    Category: service_reachability
                  Status: FAILED
                  Details: Google Cloud Key Management Service operation "ENCRYPT" failed.
                              Cryptsoft error: IO
                              Cryptsoft status: SUCCESS
                              Cryptsoft reason: SUCCESS
             Cryptsoft message:
                              HTTP response code:
                              HTTP payload:

          Unable to communicate with the Google Cloud provider instance.
                           Issue (privilege: diag) "security key-manager
                           external <azure|aws|gcp|ikp> invoke" for more
                           information.

  • Service reachability status for KMS is FAILED on multiple nodes.
  • Telnet and DNS checks, indicating general network connectivity is present.

    node01::*> systemshell -node * -command telnet cloudkms.googlexxxx.com 443
      (system node systemshell)

    Node: node01
    Trying 199.xx.xxx.x...
    Connected to storage.googlexxxx.com.
    Escape character is 'off'.

    Connection closed by foreign host.

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