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Vscan disconnected due to network interface service-policy not allowing CIFS access

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Category:
ontap-9
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nas
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Applies to

  • ONTAP 9
  • VSCAN

Issue

  • VSCAN shows disconnected with disconnect Reason "-"
::> vscan connection-status show-all -node node1 -vserver svm1          
  (vserver vscan connection-status show-all)
                                              Connection
Vserver     Node              Server          Status         Disconnect Reason
----------- ----------------- --------------- -------------- -----------------
svm1        node1              x.x.x.x         disconnected     -                       
  • EMS log shows Nblade.vscanNoScannerConn
Fri Jan 14 15:36:57 +0100 [node1: nblade2: Nblade.vscanNoScannerConn:EMERGENCY]: Vserver "svm1" has no virus scanner connection.
  • ONTAP AV Connector connection test and ping test between the SVM and Vscan server are successful 

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