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Ping from LIF to gateway IP address fails due to no ARP response from switch

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Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • ONTAP 9 and later
  • NFS
  • CIFS

Issue

  • Data stores lost connectivity for the volumes.
  • CIFS shares are inaccessible 
  • Pings from LIF to Gateway IP address fail.

cluster1::> network route show -vserver svm1
Vserver             Destination     Gateway         Metric
------------------- --------------- --------------- ------
svm1
                    0.0.0.0/0       10.xx.xx.1      20

cluster1::> network ping -lif lif1 -vserver svm1 -destination 10.xx.xx.1
no answer from 10.xx.xx.1

  • Since the gateway is not reachable, any IP outside the subnet is also not reachable.

cluster1::> network ping -lif lif1 -vserver svm1 -destination 10.xx.yy.40
no answer from 10.xx.yy.40

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